Terms of Service

Welcome to Chewhappy

These Terms of Service ("Terms") govern your use of Chewhappy's manufacturing services, website, and related services. By engaging with our services, you agree to be bound by these Terms. Chewhappy is a professional manufacturer of latex pet toys based in Shangyu, Shaoxing, Zhejiang Province, China.

1 Service Scope and Limitations

1.1 Manufacturing Services

Chewhappy provides OEM/ODM manufacturing services for latex pet toys, including but not limited to:

Custom product design and development
Mold creation and prototyping
Mass production of latex pet toys
Quality control and inspection services
Packaging and logistics coordination

1.2 Service Limitations

Services are limited to latex pet toy manufacturing and related activities
Minimum order quantities and lead times apply as specified in individual quotations
Custom designs require technical feasibility assessment
Sampling timeline: 7-10 days; Production lead time: approximately 45 days after sample approval

2 User Conduct Guidelines

2.1 Acceptable Use

Users agree to:

Provide accurate and complete information in all communications
Respect intellectual property rights of all parties
Comply with all applicable laws and regulations
Maintain confidentiality of proprietary information
Use our services solely for legitimate business purposes

2.2 Prohibited Activities

Requesting products that violate safety standards or regulations
Attempting to reverse-engineer proprietary processes
Engaging in fraudulent or deceptive practices
Interfering with our operations or systems
Using our services for illegal purposes

3 Intellectual Property Rights

3.1 Client IP Rights

Clients retain ownership of their original designs, trademarks, and proprietary specifications provided to Chewhappy. We respect and protect client intellectual property throughout the manufacturing process.

3.2 Chewhappy IP Rights

Chewhappy retains ownership of our manufacturing processes, techniques, and any improvements or modifications developed during production. Our brand name, logo, and proprietary methods remain our exclusive property.

3.3 Collaborative Developments

Any joint developments or modifications created through collaboration will be governed by separate written agreements specifying ownership and usage rights.

4 Disclaimer of Warranties

4.1 Quality Assurance

While Chewhappy maintains rigorous quality control standards and BSCI certification, we provide our services "as is" without warranties beyond those explicitly stated in individual contracts.

4.2 Limitation of Liability

Chewhappy's liability is limited to the value of the specific order in question. We are not liable for indirect, consequential, or punitive damages, including but not limited to lost profits or business interruption.

4.3 Force Majeure

We are not liable for delays or failures in performance due to circumstances beyond our reasonable control, including natural disasters, government actions, or supply chain disruptions.

5 Service Modification Terms

5.1 Terms Updates

Chewhappy reserves the right to modify these Terms at any time. Material changes will be communicated to active clients with 30 days' notice. Continued use of our services constitutes acceptance of updated Terms.

5.2 Service Changes

We may modify, suspend, or discontinue services with reasonable notice. Existing orders will be fulfilled according to their original terms unless mutually agreed otherwise.

6 Account Management Regulations

6.1 Account Information

Clients are responsible for maintaining accurate account information and promptly updating any changes in contact details, business registration, or authorized representatives.

6.2 Confidentiality

Both parties agree to maintain strict confidentiality regarding business information, designs, pricing, and other proprietary data shared during the business relationship.

6.3 Account Termination

Either party may terminate the business relationship with 30 days' written notice. Outstanding orders and obligations will be completed according to existing agreements.

7 Dispute Resolution Mechanism

7.1 Negotiation

All disputes should first be addressed through good faith negotiations between authorized representatives of both parties within 30 days of the dispute arising.

7.2 Mediation

If negotiation fails, disputes will be submitted to mediation through a mutually agreed mediator or mediation service before pursuing formal legal action.

7.3 Arbitration

Unresolved disputes may be submitted to binding arbitration under the rules of the China International Economic and Trade Arbitration Commission (CIETAC) or another mutually agreed arbitration body.

8 Governing Law and Jurisdiction

8.1 Applicable Law

These Terms are governed by the laws of the People's Republic of China, without regard to conflict of law principles. International trade aspects will be governed by applicable international conventions.

8.2 Jurisdiction

The courts of Shaoxing City, Zhejiang Province, China, shall have exclusive jurisdiction over any legal proceedings, unless otherwise agreed in writing or submitted to arbitration.

8.3 International Compliance

Both parties agree to comply with all applicable international trade laws, export/import regulations, and safety standards relevant to their respective jurisdictions.